PPE, Shields and/or Pandemic Supplies: All sales are final on PPE, Shields and/or Pandemic Supplies. There are not returns, exchanges or refunds available on PPE, Shields and Pandemic Supplies. The following policies do not pertain to PPE, Shields and/or Pandemic Supplies.
The following return and refund policies pertain to our everyday event products.
Sample Orders: Each sample is individually priced. If the sample you ordered is not available as shown, a suitable substitute will be sent to show the quality and workmanship of the product. Samples are not personalized with your wording. Be sure to request paper color samples.
Postage: Our invitations may require additional postage. We strongly suggest checking at a local post office for any additional postage charges. We are not able to quote or estimate postage prices. We strongly encourage hand-canceling each invitation by the Post Office.
Cancellation Policy: If you choose to cancel your order after it has been submitted, you made do so within 72 hours. You may be assessed a $75.00 cancellation fee and charges for any completed work including proofs and administrative fees.
If for some reason you think that the delivered product is defected then please follow the steps below:
1. Send us your product images with order no. at BlissImprints@Gmail.com with short description of your problem. Our Sales representative will reach you within 24 hours.
2. You can call us directly at (305)-661-2030 and our sales representative will review the issue and upon verification of the mistake we’ll remake the product for you.
Note: Customers will be responsible for shipping charges on cancelled orders.
Product Return Conditions:
Unopened, unused items may be exchanged or returned for a full refund within 7 days of receipt.
Defective/Damaged items may be EXCHANGED ONLY within 5 days of receipt. Returned Items must be complete and include all components in their original packaging.
Delivery Fees are non-refundable.
When an error has been confirmed, we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo.
Customer will have 10 days from the date of delivery of products for the entire process of complaint. He can contact us about the complaint. A written complaint over email along with supporting pictures showing the error has to be sent to us for investigation. If the error is confirmed by the factory customer will have to return back the entire order as per original quantity shipped to him to claim the full refund. Customer will have to ship the package back via ground shipping on his own expenses.
The order will be exactly made as per original order details rectifying the errors only. We will send remake order to customer within 7-10 business days.
If the customer needs a refund then no remake will be done and refund will be processed within 7-10 business days.
Customer will have to ship the package back via ground shipping on his own expenses. Refund will be processed upon return of products and once the issue has been confirmed, customer will receive the refund within 4 to 5 days.
Responsibility for Return Shipping Costs
Entire order must be returned back to the company by the customer in its original quantity as per invoice of actual order for full refund to be claimed.
Customer has to return the product back, at his shipping cost for full ref
Invitation and Stationery Order Process
Once you have placed your order (whether in our Miami store or online) it will go through 3 steps to complete your order. The three stages are Proofing, Production and Shipping.
PROOFING: A detailed proof will be sent approximately 2 – 3 business days after receipt of your order for your review on items such as invitations, accessory cards or Ketubah. Simply worded items such as petal cones, wax seals and favors go directly into production.
- One complimentary detailed proof will be provided on most personalized items.
- Proofs requiring changes will incur a $15.00 re-proof fee.
- No verbal approval or approvals with changes will be accepted.
- Orders will be placed ON-HOLD status during the proof process until FINAL approval.
- Once approved, your order will move into the production stage and NO further changes are allowed.
PLEASE PROOF YOUR ORDER VERY CAREFULLY: WE PRINT DIRECTLY FROM THE APPROVED PROOFS. This proof is a file image that will illustrate how each of your items will be printed. We recommend printing out all proof pages, review carefully and proofread for accuracy of spelling, punctuation, grammar and all visual aspects including font styles and sizes. By approving your proofs you agree that all text and design will appear exactly as shown and that the quantity indicated on the proof will be printed.
ONCE YOU APPROVE THE PROOFS, THERE WILL BE NO FURTHER REVIEW OF YOUR ORDER FOR SPELLING, PUNCTUATION OR CONTENT.
PRODUCTION: Production times are estimated and subject to change depending on the complexity of your order. If a proof is required for your order, production time will begin upon proof approval.
- Invitation Order: Approximately 15-20 business days after final PROOF APPROVAL.
- Ketubot: Approximately 7-15 working days from receipt of final PROOF APPROVAL.
- Favors: Approximately 5-10 working days.
SHIPPING: Once completed, your order will be inspected and packed for shipping. Orders are shipped via the United States Postal Service (USPS). Shipping times may vary but here are a few estimates from our Miami facility.
- In the US: 2 to 3 Business Days
- Canada: 7 to 10 Business Days
- Outside the US: 15 to 30 Business Days
Pickups are welcomed.
Every order at Stationery Bliss is made to order (from scratch) in our Miami, Florida production facility. Each item offers limitless customization possibilities.